Refund and Returns Policy

Thank you for choosing our family practice health services. We strive to provide exceptional care and ensure your satisfaction. This Refunds and Return Policy outlines the guidelines and procedures for refunds and returns in accordance with Texas law. Please read this policy carefully to understand your rights and responsibilities.

1. Refunds:
a. Services: As healthcare services are provided in real-time and often involve professional expertise, refunds for medical services rendered are generally not applicable. We are committed to delivering high-quality care, and if you have any concerns or issues with the services provided, we encourage you to reach out to our patient support team to address them promptly.
b. Products: In the event that you have purchased any healthcare products directly from our facility, refunds may be available subject to the following conditions:
– Products must be returned within [X] days of the original purchase date.
– Products must be in their original, unopened, and unused condition.
– Proof of purchase, such as a receipt or invoice, is required for all product returns.
– Refunds will be processed using the original payment method.

2. Returns:
a. Services: As healthcare services are provided in real-time and involve professional expertise, returns for services rendered are not applicable. If you have any concerns or issues regarding the services received, please contact our patient support team for assistance in resolving them.
b. Products: If you have purchased any healthcare products directly from our facility and wish to return them, please adhere to the following guidelines:
– Products must be returned within [X] days of the original purchase date.
– Products must be in their original, unopened, and unused condition.
– Proof of purchase, such as a receipt or invoice, is required for all product returns.
– Returns will be processed using the original payment method.

3. Exceptions and Special Circumstances:
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our patient support team immediately. We will provide assistance and make arrangements for the return and replacement of the product.
b. Statutory Rights: This Refunds and Return Policy does not affect your statutory rights as a consumer under the applicable laws of Texas.

4. Contact Us:
If you have any questions or need further clarification regarding our Refunds and Return Policy, please contact our patient support team. We are here to assist you and ensure your satisfaction.

Note: This Refunds and Return Policy is provided for informational purposes and is subject to change without prior notice. Please refer to the most recent version of the policy available on our official website or contact our facility directly for the most up-to-date information.